Shipping policy

Thank you for shopping with SAMTENSILS! We are committed to providing high-quality kitchen utensils and ensuring a seamless shopping experience. Please review our shipping policy below.

Processing & Handling Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times & Delivery

We collaborate with trusted suppliers to offer worldwide shipping. Estimated delivery times are as follows:

  • USA & Canada: 7-15 business days

  • Europe: 7-20 business days

  • Australia & New Zealand: 10-20 business days

  • Other International Locations: 10-30 business days

Please note: Delivery times may vary due to factors such as high demand, customs processing, or unforeseen circumstances.

Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 3-5 business days for tracking updates to appear.

Customs, Duties & Taxes

  • International orders may be subject to customs duties and taxes imposed by your local authorities.

  • These charges are the responsibility of the customer. Please check with your local customs office for details.

Order Delays & Lost Packages

  • If your order is delayed beyond the estimated timeframe, please contact our support team at sambotv97@gmail.com..

  • In rare cases of lost packages, we will work closely with our shipping partners to resolve the issue and provide a suitable resolution, such as a replacement or refund.

Returns & Refunds

For details regarding returns and refunds, please refer to our Refund Policy

For any further inquiries, please contact our customer support team at sambotv97@gmail.com.

Thank you for choosing SAMTENSILS! Happy Cooking! 🍽️